Get in Touch With Us

Got a question about one of our reviews, spotted something that needs updating, or want to flag a concern about how we cover online casinos in New York? Here is how to reach the team behind horizonsnyc.org and what you can expect once you do.

The Best Way to Reach Us

Email is our main channel and the fastest way to get a real answer from a real person. Write to us at [email protected] and tell us briefly what your message is about — a review, a bonus term, a correction, or something else. That one line at the top of your email lets us route it to the right person and cuts down on back-and-forth.

We aim to respond within two business days. During busier periods it can take a little longer, but every message gets read and answered by someone on our team, not a script.

What Readers Usually Contact Us About

• Bonus and promotion questions — If a welcome offer, deposit match, or wagering requirement mentioned on the site is unclear, ask us to walk through it. Terms change, and we would rather clarify than leave you guessing.
• Corrections — Payout speeds, licensing details, and promotional terms all move over time. If you notice something on horizonsnyc.org that looks outdated or inaccurate, tell us and we will check it against current sources.
• Coverage suggestions — If there is a topic related to New York online casino bonuses, banking options, or mobile play that you think we should cover in more depth, we are happy to hear it.
• Site or partnership enquiries — If you represent a gaming operator, software studio, or affiliate program and want to discuss coverage, introduce yourself and explain what you have in mind. As with everything on this site, commercial relationships never decide our rankings.
• Responsible gambling concerns — If you or someone you know is struggling with gambling, please say so in your message. We will point you toward independent support, but we also strongly encourage contacting the National Council on Problem Gambling at 1-800-GAMBLER or New York's HOPEline at 1-877-8-HOPENY directly and immediately — these services are free, confidential, and available regardless of whether you contact us.

Why We Ask for Detail

A short note with the specific page, offer, or claim you are asking about lets us give you a useful answer instead of a generic one. If your question relates to a specific site on our rankings, name it and the offer in question so we can check the exact terms — wagering requirements, eligibility, or expiry dates — before replying.

If your question is about eligibility, we can point you to what we have published, but we cannot give personal legal or financial advice. For anything involving taxes on winnings or the legal status of gambling activity in your specific situation, please consult a licensed professional rather than relying on general commentary.

What to Know Before You Play

While you have us, it is worth repeating something we say throughout the site: online casino gaming is legal for regulated sports betting in New York, but real-money online casino games are not currently licensed for play by New York residents. Our reviews compare operators and bonus structures for informational purposes and for readers evaluating options where such play is legally available to them. Always confirm the licensing and legal status that applies to your own location before signing up anywhere, and never treat gambling as a source of income. If you are exploring options outside standard state-regulated platforms, our page on Best Non GamStop Casinos 2026 covers a related category of sites in more detail.

All content on this site is intended for adults aged 21 and over. If you are under 21, this site and the products it discusses are not for you.

After You Send Your Message

Every email is reviewed individually — we do not rely on automated replies to close out enquiries. Once we have looked into your question, you will hear back from someone who has actually read what you wrote and, where relevant, checked the current terms of the offer or claim you asked about.

Thank you for taking the time to reach out. Reader feedback is part of how we keep this site accurate and useful, and we read every message that comes in.